Privacy, plainly.

No cookies, no trackers, no analytics scripts. Here's the little we do collect, why, and your rights. Last updated: 3 November 2026.

Who we are. NAM 9000 is developed by NAM9000 (CVR 46644662), Denmark. Contact: hello@nam9000.com. We are the data controller for the processing described here.

What we collect and why

1 · Download & update list (your email address). When you enter your email to get the download links, we store the address, a source tag and a timestamp, and use it to send the download email and occasional product updates — new versions, fixes and preset packs. Legal basis: consent (Art. 6(1)(a) GDPR). Every update email contains a one-click unsubscribe link; unsubscribing stops all update emails immediately. We keep the unsubscribed address only so we don't accidentally re-add you — email us to have it deleted entirely. Separately, we count per day where sign-ups came from (the website that linked to us, or a tag on our own links — e.g. "youtube" or "direct"); that count is never stored with your address.

2 · Purchases. Preset packs are sold by Lemon Squeezy as merchant of record — they process your payment and billing details under their own privacy policy. We receive your order id and purchase email in order to generate and deliver your license.

3 · Activation reports. When a purchased pack is unlocked in the app, it sends a one-time report: pack id, order id and an anonymized device hash (no hardware identifiers we can reverse). This is disclosed in the license email and used solely to detect shared or abused license keys. Legal basis: legitimate interest (Art. 6(1)(f)) in protecting paid content. Unlocking itself works fully offline — this report is non-blocking and one-time.

3a · Premium Monthly and your Premium pot (from version 1.24). Premium Monthly is the one licence that checks in with us: about once a day the app sends its subscription key (which carries your purchase email and subscription id), the same anonymized device hash as in section 3, and the app version to nam9000.com, and receives a renewed key bound to that computer's device hash. That is how pausing, resuming and the end of a subscription reach the app; offline is fine for up to 30 days, and one subscription runs on up to three computers (we count the device hashes seen in the last 30 days). Each computer starts with its own key: a key that already started one computer does not start another — we mail a key for that computer to your purchase email instead. From version 1.25, when nam9000.com cannot be reached during a check-in, the app asks Cloudflare's public 1.1.1.1 service for the current time; the request carries nothing about you (Cloudflare, which also hosts nam9000.com, sees your IP address). When you open the account page in the app (the PRO / PREMIUM badge), it sends the licence keys it already holds so we can show your Premium pot: what you have paid us, looked up from Lemon Squeezy by your purchase email(s). If one app holds keys for two of your addresses, we mail the second address a one-click link; once it is confirmed there, both count toward the same pot. Nothing else is sent, and every licence bought outright still unlocks fully offline. Legal basis: performance of the contract (Art. 6(1)(b)) for the subscription and the pot.

4 · Update check. The app asks nam9000.com at most once per day whether a newer version exists. This is a plain web request carrying no personal data, no account and no identifiers; the reply only shows a small update notice in the app — nothing downloads or installs by itself. You can switch the check off in the app's settings, and it never blocks or delays anything. Legal basis: legitimate interest (Art. 6(1)(f)) in keeping installed software current.

4a · Anonymous feature usage (from version 1.23). With that same daily check, the app also says which of its features were used since the last check — for example "looper", "scale guide", "STAGE view" — and which of our own amp models were played (by product name). From version 1.25 it also says which view the app opens in and which view (CONSOLE, STAGE, STUDIO, PRACTICE) it was open in the longest since the last check — just that one name, never how long. It never sends your name, settings, presets, file names, your own captures, audio or any identifier; on our side it only becomes a count per feature per day, so we can see what people actually use and where to put our time. You can switch it off on its own under Share anonymous feature usage (next to the daily update check), and nothing is sent when the update check is off. Legal basis: legitimate interest (Art. 6(1)(f)) in improving the software.

5 · The app's own log file (stays on your computer). NAM 9000 writes a plain text log of what it does — version, audio settings, which files loaded or failed, which packs are unlocked — to %APPDATA%\NAMPlugin\logs on Windows and ~/Library/NAMPlugin/logs on macOS. It is never uploaded and we never see it unless you attach it to an email yourself, or send it with a problem report (section 5a). It contains no license keys and no passwords, but it does contain file paths, which include your computer's user name. The newest 10 sessions are kept and older ones are deleted automatically. You can switch it off under SETTINGS → DIAGNOSTICS, and delete the folder at any time.

5a · Problem reports (from version 1.25, only when you send one). SETTINGS → DIAGNOSTICS → REPORT A PROBLEM lets you tell us what went wrong. When you press SEND — and only then — the app sends nam9000.com what you wrote, your email address if you entered one (so we can answer), and your computer's details: operating system, processor, memory, graphics card and driver, NAM 9000's version, edition and audio settings, the host program, the ids of the packs you own, the window size, and the Amp Room's last graphics test. If you leave Include the logs ticked, the end of this session's log and the one before go too (the last 200 KB of each), with your user folder replaced by "~" and any email addresses taken out. The dialog shows you exactly what is sent before you send it. We use a report only to find and fix the problem and to answer you; to stop floods, we keep a one-way hash of your IP address with it (never the address itself). Legal basis: your request for help (Art. 6(1)(b)) and our legitimate interest in fixing the software (Art. 6(1)(f)).

6 · Server logs. Our site runs on Cloudflare; standard, short-lived request logs (IP address, user agent) exist at the infrastructure level for security and abuse prevention.

7 · Backing tracks in the Scale Guide. When you load a YouTube link in the app's Scale Guide, it opens a small player page from nam9000.com, which loads YouTube's player from youtube-nocookie.com. What you watch is between you and YouTube (Google, under its own privacy policy); nam9000.com stores nothing about it beyond the standard server logs in section 6 and a daily count of how often the player page was opened. Nothing is loaded until you load a link.

What we don't do: no cookies, no trackers, no analytics scripts, no selling or sharing of your data for marketing. The app sends nothing beyond the one-time activation report, the anonymous daily update check with its feature counts, and — only if you subscribe to Premium Monthly or open the account page — the check-in and pot lookup in section 3a (sections 3, 3a, 4 and 4a) — plus a problem report when you send one yourself (section 5a).

Processors we rely on

Affiliate links

The gear section links to Thomann using affiliate links. If you click one, Thomann may set a cookie in your browser so a later purchase is credited to us — we earn a small commission at no extra cost to you. We never see who bought what: the report we get is a count and a commission total, with no personal data. Nothing is set unless you click the link, and what happens after that is covered by Thomann's privacy policy.

The video on the Start page

The how-to videos on nam9000.com/start and nam9000.com/learn are hosted on YouTube. Each page shows a still picture until you press play; only then does it load YouTube's privacy-enhanced player (youtube-nocookie.com), which may store data in your browser. Nothing is loaded from YouTube unless you press play, and what happens after that is covered by Google's privacy policy.

Your rights (GDPR)

Access, rectification, erasure, restriction, portability and objection — email hello@nam9000.com and we'll act within one month. You can also complain to Datatilsynet, the Danish Data Protection Authority (datatilsynet.dk).

Retention